Overview
The Login as Agent feature allows Brokerage Administrators to securely access an agent's Hub account whenever assistance is required.
Instead of asking agents to share passwords or guiding them through updates over the phone or during a screen-sharing session, administrators can temporarily access the agent's account directly from the Brokerage Admin Panel.
This makes it easy to resolve issues, complete account setup, and provide hands-on support while ensuring a smoother experience for both administrators and agents.
Benefits
Using Login as Agent allows your brokerage to:
Provide faster support to agents.
Eliminate the need for password sharing.
Resolve account issues without screen sharing.
Help new agents complete their setup.
Reduce support requests and back-and-forth communication.
Improve the overall onboarding and support experience.
What Can You Help With?
Once logged in as an agent, you can assist with many common account tasks, including:
Updating profile information
Uploading or replacing headshots
Updating branding details
Configuring Branding Kit settings
Setting up or modifying custom templates
Managing marketing preferences
Completing account setup
Troubleshooting account configuration issues
Assisting with other Hub features as needed
This allows administrators to quickly resolve issues that might otherwise require lengthy instructions or multiple support conversations.
How to Log In as an Agent
Follow these steps to access an agent's account:
Sign in to your Brokerage Admin Panel.
Open the Roster Management section.
Search for the agent you would like to assist.
Click Options beside the agent's name.
Select Login as Agent.
You will immediately be taken into the agent's Hub account, where you can make updates on their behalf.
Assist with Print Orders
While logged in as the agent, you can also access reable Print Studio.
This allows Brokerage Administrators to:
Prepare print-ready marketing materials
Review designs before ordering
Place print orders on behalf of the agent
Assist agents with postcards, feature sheets, flyers, business cards, signs, and other print products
This is especially helpful when supporting new agents or assisting with time-sensitive marketing campaigns.
Best Practices
For the best support experience:
Only access an agent's account when assistance has been requested or administrative support is required.
Verify any requested changes before saving them.
Encourage agents to review their profile and branding information periodically.
Use this feature to help train agents on REable Hub while resolving their requests efficiently.
Why Use Login as Agent?
Login as Agent works seamlessly with the rest of REable Hub's brokerage administration tools, including Roster Management, Digital Onboarding, Brokerage Resources, Brokerage Calendar, Branding Kit, Marketing Templates, and REable Print Studio.
By giving Brokerage Administrators secure access to assist agents directly, this feature reduces support time, simplifies onboarding, and helps ensure every agent gets the most out of REable Hub.